Quality Policy
Mission and Vision
Mission:
The mission of ALLORA LABORATORIES BARCELONA, S.L. is to carry out our activities by continuously improving quality and staying one step ahead of customer expectations.
Vision:
The future of our company will be secured through our commitment to quality, our focus on customer service, and the skills and dedication of our employees.
Strategic commitments and values
Our commitment to satisfying our customers, earning their trust, and providing quality service tailored to their needs, based on a close relationship, will be the focus of everything we do. Only in this way will we be able to foster stable and lasting relationships with our current customers and attract new ones.
Always maintain fluid communication with the customer to address their needs, requirements, and expectations.
Training our professionals so that they acquire the knowledge and skills that enable them to perform their duties effectively and responsibly.
The fundamental basis of our company's strength lies in our employees, whom we will strive at all times to provide with a working environment that facilitates their motivation, involvement, competence and pride in their contribution to the work carried out, as well as safe and healthy working conditions.
Adopt new technologies whenever they are economically viable.
Promote responsibility and awareness regarding continuous quality improvement at all times.
Ensure the economic efficiency of the company in the face of high market competitiveness.
Operational Values
We will support, assist and develop an organisation that:
- Be focused on continuous improvement
- Be aimed at meeting customer expectations and complying with applicable legal and regulatory requirements.
- Based on teamwork
- Communicate openly and encourage responses
- Ensure adequate training
- Provide a safe working environment
- Encourage initiative, innovation, and creativity.
- Recognise individual and team achievements
- Social commitment and transparency regarding the company's activities
To achieve this, indicators will be set for each of the measurable parameters, to which we will assign values that will constitute our quality objectives for the established period, becoming progressively more ambitious.
Quality objectives that will accompany this statement and will be reviewed jointly at predetermined intervals.
Our company's relationships with our employees, suppliers, and customers will be honest, objective, and fair, always recognising the dignity of the individual.
We acknowledge that these are the values shared within the company ALLORA LABORATORIES BARCELONA, S.L.